Refund policy

The Store is intended exclusively for Customers who are businesses, i.e. legal persons, organisational units without legal personality to which the law grants legal capacity, and natural persons conducting business activity, concluding a Sales Agreement for a purpose directly related to their business or professional activity.

§ 17. Returns

In the relationships covered by these Terms and Conditions, the Buyer does not have the statutory right to withdraw from an agreement concluded at a distance or the right to return the Product, unless mandatory provisions of law provide otherwise.

The Seller does not accept returns of Products as a standard right of the Buyer.

Any return of a Product may take place only following prior individual agreement with the Seller and only on the terms specified by the Seller, in particular as regards the time limit, the condition of the Product, the method of delivery, the costs of handling the return, transport costs and other return conditions.

The Seller's consent to a return is discretionary and one-off and applies only to the specific case.

The Seller may refuse to accept a return, in particular in the case of Products made to order, personalised, individually configured, imported to special order, damaged, used or incomplete.

If the Seller consents to a return, the Buyer shall carry out the return in accordance with the Seller's instructions. A breach of the agreed conditions may result in refusal to accept the return or an appropriate reduction of the amount to be refunded.